Refund Policy
Refund Policy
At Azuriv, we want you to feel confident with every purchase. Please read our refund and return conditions below.
Return Window
You may request a return within 15 days after receiving your order.
Return Conditions
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging included.
How to Request a Return
To start a return, please contact us at support@azuriv.com with your order number and the reason for your request.
Refunds
Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be processed to your original payment method.
Exchanges
If you need a different size or item, please contact us and we will help you with the best available option.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos so we can review the issue.
Non-Returnable Items
Items that have been worn, washed, damaged by the customer, or returned without original packaging may not be eligible for a refund.
Need Help?
For any return or refund questions, contact us at support@azuriv.com.